I can’t say enough wonderful things about the experience I had buying my bed from Rodney.
I put off buying a bed for a long time only because I’ve had such bad experiences with upselling, price gouging, dishonest salespeople in the past. My experience with Rodney felt more like having a friend help me pick out a bed, rather than dealing with a salesman, He was extremely patient with me and didn’t try to “sell” me at all. He actually watched as I tried out different beds and gave me his feedback on which bed supported me better that the others. His many years in the business makes him an expert in my opinion. I also wanted an adjustable base and he educated me on the different types. I finally made my decision and was happy to find that I could buy the floor models for both, saving me quite a bit of money. The beds at this store are frequently vacuumed and kept in pristine condition, so to me it was the same as if I bought a bed from stock.
Delivery day arrived and I received a phone call confirming that they were on the way to my home. Rodney and Dave arrived as scheduled and went above and beyond to help me out. Not only did they haul off my old box spring and mattress, but also an ancient heavy wooden frame that surrounded the box spring. I also had a very heavy king size headboard and wondered if it would look good with my new queen bed. The carried It in from another room and set it up, made sure it was perfectly placed, and then put my new bed in front of it.
After the bed was placed (the base probably weights over 300 lbs itself) I decided I didn’t like the way the headboard looked. Rodney and Dave then had to move the bed and the base to remove the headboard they had just put into place. They did this with a smile on their faces and never made me feel bad for my indecision leading them do extra heavy lifting.
I don’t think I have ever had such good customer service from a retailer. If you are in the market for a bed I suggest you go straight to Sleep Source and buy a bed from Rodney. You don’t need to shop and compare because I know you will have a stress free experience at a good honest price.
Nancy S. (Yelp)